🚧 Notice: This system is currently undergoing scheduled development and optimization. Some online features may be restricted. Thank you for your patience as we improve your banking experience.

Privacy Policy

Privacy Policy for Toll-Free Number Services

Effective Date: October, 2026

At Bay State Savings Bank, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, website, and particularly our carrier-verified toll-free voice and messaging services powered by telecommunications partners such as Telnyx.

1. Information We Collect

We may collect information from you in various ways when you use our services or submit details through our digital forms:

  • Personal Identification Information: Name, email address, postal address, and phone number (including mobile phone numbers used for voice calls and SMS communications).
  • Business & Application Details: Information provided during service registration, loan inquiries, or toll-free number verification processes.
  • Technical & Usage Data: IP addresses, browser types, device info, call routing logs, and message delivery logs collected automatically when you interact with our telecommunications network and digital platforms.

2. SMS & Mobile Information Privacy (Telnyx Compliance)

Important Notice Regarding Mobile Messaging Consent:

    No Mobile Information Will Be Shared With Third Parties/Affiliates for Marketing/Promotional Purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Consent Collection: When you check our opt-in consent checkboxes on forms, you explicitly agree to receive transactional or marketing text messages regarding customer communications, technical inquiries, account notifications, and service updates.
  • Opt-Out Instructions: You can cancel the SMS service at any time. Simply reply "STOP" to any text message. Upon sending "STOP", we will confirm your unsubscribe status via SMS, after which you will no longer receive messages from us.
  • Help & Support: If you are experiencing issues with our messaging program, reply "HELP" for assistance, or contact our support team directly at info@beystatesavingsbank.com.
  • Carrier Disclaimer: Neither wireless carriers nor Telnyx are liable for delayed or undelivered messages. Standard message and data rates may apply for any messages sent to you from us and to us from you.

3. How We Use Your Information

We use the collected information for purposes including, but not limited to:

  • Providing, operating, and maintaining our financial and toll-free telecommunication services.
  • Processing customer inquiries, support requests, and transaction notices.
  • Complying with federal telecommunications regulations, carrier guidelines (such as Telnyx requirements), and legal obligations.
  • Enhancing system security and preventing fraudulent or unauthorized activities.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates. We share telecommunication data strictly as required with carrier partners (such as Telnyx) solely for the routing and delivery of authorized toll-free voice and messaging services.

5. Data Security

We implement robust administrative, technical, and physical security measures designed to protect your personal data and carrier interactions from unauthorized access, alteration, disclosure, or destruction.

6. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our services after any modifications indicates your acceptance of the updated terms.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Bay State Savings Bank
1299 Beacon St, Brookline, MA 02146, USA
Phone: +1 (617) 739-9500
Email: info@beystatesavingsbank.com